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Question

Getting subscribed to a card

  • October 18, 2024
  • 2 replies
  • 64 views

pamela.sargent
Silver Community Mentor
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I am curious if I am truly the only one in the AgilePlace community having this issue or if others are experiencing it also. 

When a user is assigned to a card on a board they should automatically get subscribed to that card.  I/Pam am having an issue of when I am assigned through the card details I am not getting subscribed, however if someone was to right click on a card and assign me then I am subscribed.  Note: subscription is what triggers email notifications. 

High level steps I took to test this out:

  1. Create a card
  2. In card details assign yourself
  3. Save & Close
  4. Give it a few seconds
  5. Right click on card and see if it says "Subscribe" or "Unsubscribe"
    1. If it says "Unsubscribe" then you were automatically subscribed to it.
  6. Next (either create a new card or unassign from the previous card)
  7. Right click on a card and assign yourself
  8. Give it a few seconds
  9. Right click on card and see if it says "Subscribe" or "Unsubscribe"
    1. If it says "Unsubscribe" then you were not automatically subscribed to it.

Appreciate other’s feedback.

 

Thanks,

Pam Sargent

Jon High
Planview Falcons
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  • Planview Falcons
  • October 22, 2024

Hi @pamela.sargent! Would you mind creating a support case for this so that we can investigate?


pamela.sargent
Silver Community Mentor
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Hi @Jon High, case 821552 has been submitted. Thank you for investigating. 


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