I want to check if we can remove the license from Planview AdaptiveWork when an account is disabled. We are using Azure AD as an IDP. Though we remove the member from SSO group, license assignment is still in place within AdaptiveWork. So, how to remove the license when an account is disabled in AD and removed from SSO group?
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Hello
Yes, it’s possible to release a license when an account is disabled in Azure Active Directory.
Recommended process:
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Disable the user in Azure AD
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Run the AdaptiveWork Active Directory Sync Agent to update AdaptiveWork
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The user will be automatically suspended in AdaptiveWork, and their license will be released
This method is more efficient than deleting the user, as it preserves their record for reference while freeing up the license. The key step is running the sync agent after disabling the account to ensure the changes are reflected in AdaptiveWork.
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Planview has appointed a Data Privacy Officer (DPO) to be responsible for overseeing our Privacy Management Program and related privacy compliance measures. DPO can be contacted at privacy@planview.com