I have a single project that is not counting all of the hours logged in it (all approved). 10h were worked but the project sums are only recognizing 9h. I submitted a support ticket which was escalated to Tier 3, who hasn’t responded in more than a month. Has anyone else experienced this with a project? Was there any solution provided?
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Hello Nancy - Thanks for reaching out and sharing your experience — I’m sorry that you’ve been waiting so long for an update. From what I can see, it looks like our Customer Care team has shared an update with you. If you have any further questions or need additional assistance, please feel free to let us know!
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