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Where do I set the "On Behalf Of" user

  • May 27, 2026
  • 2 replies
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J
Silver Innovator
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I have a workflow which sends an email when something happens. 

The From Address on the email appears in Outlook as:

From: AdaptiveWork <system@clarizen.com> On Behalf Of ????????

where  ???????? is the name of a user with ‘Integration User’ set in AdaptiveWork and it is an Admin user. This user is not the user set as the Default Workflow User in General Settings.

I thought that Integration User was only used for determining permission to use the API, and not related to outgoing emails, where I would expect the default workflow user to be used. From a security point of view, I’m not happy with sending out the user name of an integration user to anyone receiving an email from a workflow (while understanding that “security through obscurity” should not be relied on).

The fact that this user is an integration user may just be a coincidence or is it because the change which triggered the workflow was made via the API, but in any case I don’t want it sent out, but can’t work out where it is configured. Ideal would be the Default Workflow User.

Please can someone point me to where I configure the user which appears in the ‘On Behalf Of' field in workflow generated emails?

Thanks Julian

Best answer by petegush

Hi ​@julianm 

The Send on Behalf of option is defined by system setting 10.3.

If this is on then the mail will come from AdaptiveWork on behalf of the user that triggered the action in AdaptiveWork. You don’t configure the user that sends this, it is determined by the user that has triggered the action.

If this is off then the mail will come from AdaptiveWork (system@clarizen.com).

Thanks

Pete

 

 

      2 replies

      P
      Planview Falcons
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      • petegush
      • Planview Falcons
      • Answer
      • June 9, 2026

      Hi ​@julianm 

      The Send on Behalf of option is defined by system setting 10.3.

      If this is on then the mail will come from AdaptiveWork on behalf of the user that triggered the action in AdaptiveWork. You don’t configure the user that sends this, it is determined by the user that has triggered the action.

      If this is off then the mail will come from AdaptiveWork (system@clarizen.com).

      Thanks

      Pete

       

       

        J
        Silver Innovator
        Forum|alt.badge.img+2
        • julianm
        • Author
        • Silver Innovator
        • June 24, 2026

        Hi ​@julianm 

        The Send on Behalf of option is defined by system setting 10.3.

        If this is on then the mail will come from AdaptiveWork on behalf of the user that triggered the action in AdaptiveWork. You don’t configure the user that sends this, it is determined by the user that has triggered the action.

        If this is off then the mail will come from AdaptiveWork (system@clarizen.com).

        Thanks

        Pete

         

         

        Thanks Pete - Your answer is correct, and would work in some cases. It has the unfortunate side effect of removing the On behalf of where it is a real person making the change which triggers the email - I (and my users) like to know who caused the email to be sent. So I will stick with my current config and maybe rename the Integration user to be something more understandable as being system generated to the email recipients.

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