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We were in the process of testing mobile access to portfolios in our sandbox environment. After the update last night, the option is gone to enable it and we can no longer access it. Does anyone know what happened to it? I looked through the October release slides and did not see any information about it. 

I’ve submitted a case but have not had any resolution yet. If it was caused with the October update, Production will be updated Tomorrow night. Hopefully it does not impact it. 

So the update to production last night did take the mobile access option away. Hopefully it did not impact anyone. 

Hi @Mario.munoz, 

That’s the October Update, you might be right. You can raise a case to CC and ask them to run the following script to re-enable this manually: 

update ip.global_options set option_value='Y' where option_id in ('2315', '3100', '1953')

It will update the following Global Options: 
 

Bests,
Michal ​​​​​​​

@Mario.munoz - curious if you ever received an explanation from Planview as to why that Global Option was removed.  Is it not needed anymore and just the feature on the licenses?

 

Thanks

Pam

I have not yet received an explanation as to why it has been removed from Global options > Optional Products. They were able to run a script and enable it however it still does not appear under optional products.

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