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I need to delete and re-add a team to an existing hub integration

  • May 7, 2025
  • 1 reply
  • 42 views
S
Bronze Innovator
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I have a Hub Integration set up between AgilePlace and ADO and need to ‘restart’ the sync with a team I used as a POC for testing.  I hit some speedbumps with the POC team and now that the integration is complete, I need to remove & restart the integration for the POC backlog. 

I have tried removing the Board in AP and the Backlog in ADO, saving and then re-adding everything without any success.  

Any suggestions on how I can restart the sync over to ADO?

partha.saha
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1 reply

partha.saha
Planview Falcons
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  • partha.saha
  • Planview Falcons
  • June 25, 2025

​@ShaneDodge Hi Shane, I hope the information below helps:

To restart the sync between AgilePlace and ADO, you can try the following steps:

  1. Disable and Re-enable Synchronization: In AgilePlace, disable the synchronization for the relevant boards and then re-enable it. 

  2. Check Sync Settings: Ensure that the "Sync with AgilePlace" field is correctly set up in your project settings. You can uncheck this field to halt the integration and re-check it to start the sync again.

  3. Verify Board and Lane Settings: Make sure that the default board in AgilePlace still exists and that the sync settings are enabled. If the board was deleted or the sync settings were disabled, this could interrupt the integration.

  4. Project Category and Fields: If you have existing projects, ensure they are using a category configured for the integration. Add the "Sync with AgilePlace" field to the project's details, enable it, and save the changes.

  5. Consult Support: If the issue persists, consider reaching out to Planview support for further assistance.

 

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