our custome would like AdaptiveWork to be able to provide a native system field on the Customer object that automatically counts all Projects related to that Customer.
Currently, this capability exists only at the Portfolio level, and organizations must use a custom Relations Summary field if they want this count at the Customer level.
The customer has a custom field called “# of Projects”, configured as a Relations Summary counting all associated Projects.
This field is intended to support reporting across 150+ Customer records.
However:
The field has repeatedly displayed ?ERROR, requiring Support to manually recalculate the field.
The customer assumed this was a system-provided field and expressed concerns about reliability.
They believe counting linked Projects is core platform functionality and should not rely on a custom implementation.
Requested Enhancement
Create a standard AdaptiveWork system field on the Customer module that:
Automatically counts the number of Projects linked to each Customer
Is system-managed, reliable, and not dependent on custom-defined logic
Behaves consistently with the existing Portfolio-level “# of Projects” system field
Does not require recalculation or manual intervention
Ensures correctness even during indexing cycles or high-volume operations