Extension Healthcare, a leading healthcare solutions provider, has grown significantly year-over-year. Their clinical communications and collaboration software has been implemented in 200+ hospitals since the launch in 2009. However, their existing basic project management software was limiting further expansion. 

Extension Healthcare also grappled with a variety of ad hoc communication tools and channels, which was causing an inconsistent and inefficient approach to collaboration.

To solve its key challenges, Leo Lovely, Extension Healthcare’s Director of Professional Services, and his team evaluated various project management solutions, and after a trial period AdaptiveWork was chosen. 

“We took a phased, crawl, walk and run approach to implementation, and added functionality as we moved forward. While we wanted to get up and running as quickly as possible, we didn’t want to overwhelm our professional services associates with an excess of new functionality or workflow changes – especially since our previous solution was very basic,” says Leo Lovely

AdaptiveWork has solved 80% of the organisation's pain points out-of-the-box, with custom workflows solving another 10%. Custom workflows have been used to increase the number of processed change orders from 0 to 50, with an incremental revenue value of approximately $500,000

Interested in learning more about the business outcomes and their future plans for AdaptiveWork?  Read the full case study here  - https://www.planview.com/resources/case-study/extension-healthcare/

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Vikas