How to grant temporary Planview AdaptiveWork access

Requirements:

AdaptiveWork administrators need to enable system setting 1.10 'Grant Temporary Access' and decide if this button is available for 'All Users' or 'Admins only'.

Purpose:

• If AdaptiveWork Customer Success team needs access to troubleshoot a support request
• If AdaptiveWork Admins need access to troubleshoot or test configurations

Steps:

1. Go to 'My Details'

2. Click 'Grant Temporary Access'

*If the 'Grant Temporary Access' button is not available, it may not be available to “All Users”. In order to enable it for all users, please ask your AdaptiveWork Administrator to enable it according to the setting in the following link… (System Settings: 1.10 Grant temporary access)

https://success.planview.com/Planview_AdaptiveWork/Global_Settings/Settings/System_Settings#1.Login_and_Password

3. Select accessibility period, click 'OK'

4. Copy generated access link

5. Send link to trusted users