One of the most frustrating causes of unplanned rework in software delivery is miscommunication. Mistakes are inevitable when teams are forced to manually transfer data from IT service management (ITSM) tools into work planning tools. Requests inadvertently slip through unnoticed gaps, which can result in customer frustration and dissatisfaction. To bridge these divisions and steer clear of expensive errors, it is crucial to integrate your applications and platforms, such as Atlassian Jira and ServiceNow.